International Logistics Fulfillment
We operate logistics warehouses in 13 countries around the world.
KOREA - SEOUL
CHINA - BEIJING/SANHAI/HANGZHOU/QINGDAO/GUANZHOU/YIWU/SHENZHEN
HONGKONG
INDONESIA - JAKARTA/SEMARANG
BANGLADESH - DACCA/CHITTAGONG
VIETNAM - HOCHIMINH/HANOI
UK - LONDON
GERMANY - FRANKFURT
ITALY - MILAN
FRANCE - PARIS
USA - NEW YORK/LA/PORTLAND/CHICAGO/NEW JERSEY
AUSTRALIA - SYDNEY
NEW ZEALAND - AUCKLAND
CUSTOMER SERVICE
Having a local phone number gives the merchant legitimacy and trust with Korean Customers.
Korean customers still prefer customer service by phone rather than by email or live-chat. Some customers tend to call the store before or after their order just to feel more comfortable about their purchase.
Crosspoint can handle customer service via phone, chat and emails.
MOST Asked Questions from Korean Customers
1.Did the payment go through correctly?
2.Would I pay tax?
3.I’m size 44 in Korea. Which size should I choose?
4.I received a phone call from Customs. What do I need to do from here?
5.I returned my package last week. When do I receive the refund?
Return Management Service
1. A dedicated return pickup reservation site is provided for each brand.
2. Crosspoint inspects the condition of returned products.
3. If the product has defects, Crosspoint will indicate the defect with a sticker for the merchants.
4. f the product passes the inspection, Crosspoint re-packages it and prepares them for the merchant to be resold.
5. Crosspoint uses the merchants’ system, so customers can get refunds promptly.
6. Crosspoint consolidates shipments and prepares all import documents for bulk shipments for returned goods.
Marketplaces
75% of Korean customers do not have experience shopping internationally. Having a local marketplace caters to most of the Korean market, as well as remove barriers such as language, payments, and customs clearance.
Crosspoint can do integration including:
1.Account set up
2.Translation & editorial copies
3.Graphic design (localization)
4.Daily product bulk uploads
5.Promo plans and execution
6.Weekly/monthly sales report
Marketing
Marketing using KAKAO,NAVER and Instagram,the most powerful marketing channel in Korea.
Crosspoint can do integration including:
1.List up Influencer
2.Influencer Periodic Posting Guide
3.Track the traffic in the POST
4.POST Theme Settings
5.Web POST open design work
6.POST Traffic Tracking
